Claming Universal Credit after prison release


Claming Universal Credit after prison release

from 20 March

On release, you should make your claim online as soon as possible

  1. Input your claim online as soon as possible after release
  2. You will be contacted to arrange an interview over the phone
  3. Your personal details will be verified over the phone
  4. You will be supported with applying for an advance

If you don’t have access to or are not able to use a computer:

Call 0800 328 5644

(Welsh Language  0800 328 1744 or text-phone  0800 328 1344)

  • We will input your claim over the phone
  • Verify your personal details
  • Support you with applying for an advance

All personal details will be fully verified at a later date

If you do not have access to a computer or telephone you may still be able to get support in the Jobcentre when you leave prison            

If you have:

  • been confirmed as having Coronavirus
  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

You must stay at home, self-isolate and contact us by phone

If you are over pension age you may need to claim pension credit –

            For all new claims you will need:

  • A valid email address
  • Bank account details (If you don’t have your own account you may use a trusted friend or family member’s account as a one-off)
  • If you don’t have a bank account Jobcentre will support you to receive payment via our emergency ‘Payment Exception Service’. You will receive printed voucher or code to your mobile and you collect cash via a PayPoint shop
  • Details of your accommodation, including any housing costs

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