Changes to bus services

Some bus journeys and services will change to become school-only services. These changes, which bus companies have made following a request from government, have been made to make sure that there is enough space for all children needing to travel. This means that these journeys are unavailable for other adult passengers. Details of the re-designated journeys are available on our return to school page and passengers are advised to check with their operator before travelling.

Bus passes for older or disabled people

From 1 September pass holders will no longer be able to travel free of change before 9:30am, except during weekends or bank holidays. Now that the pressure on food shopping is easing and to support the return of schools in September, from the end of August bus passes for older or disabled people will revert to national hours of valid use.

We are unable to deal with any postal applications at the current time as we are unable to access inbound post.

To apply please use our online application form or email

Gravesend to Tilbury Ferry

Due to social distancing a maximum capacity of 20 persons have been enforced for passenger safety.

Passengers wishing to avoid crowded spaces are requested to use alternative sailings.

There will be two exceptions (in the interest of children travelling to and from school), the 7:25am and 4pm sailings will operate at the normal capacity of 50.School children wishing to travel outside these times will still be permitted however will be subject to the restricted capacity/social distancing measures.

Government advice is changing daily, please check one of the following for more updated information:

Kent Karrier

The Kent Karrier continues to be available to members who need it most. The service should only be used as a means to access essential services and shopping and if members are able to get their shopping and access essential services in any other way, they should do so.

We will allow each Kent Karrier member who needs to, to nominate a friend, neighbour or relative to use the Kent Karrier to collect members’ shopping.

The member or their nominee will need to pay for the journey as usual, and the nominee will need to be picked up from and dropped back at the member’s address with their shopping and/ or medicines.

The booking will still need to be made by the Kent Karrier member and when the booking is made, the operator should be told that the member is making use of the nomination system and who the nominee is. The nominee will need to quote the Kent Karrier membership number, so members need to make their nominees aware of their Kent Karrier membership number.

Unfortunately at this time, we are unable to process any new member application forms. If you have sent correspondence or applications to the office since 23 March please note that this is currently unlikely to be picked up.

No Kent Karrier renewals will be issued at present but any members whose membership ran out from January 2020 onwards, will continue to be a member of the Kent Karrier and have the right to use the service until further notice. Members do not need to contact us or do anything else even if their membership is expiring. Until further notice, they can carry on using the service as usual if they are unable to nominate someone to do so on their behalf.

KCC Travel Saver and 16+ Travel Saver

KCC Travel Saver and 16+ Travel Saver bus passes will continue to be valid on all bus services during usual valid periods.

Parents have asked us questions about how our Travel Saver schemes will be operating in future and whether we will be providing compensation for bus passes unable to be used because of school closures. For more information please visit our your questions answered page.

Applications are now open for the KCC Travel Saver and 16+ Travel Saver.

Requests for replacement passes can still be made over the phone and online and we are trying to arrange for these to be sent to your home address directly.

Free home to school transport (including SEN transport) and school bus services

If your child will be using public transport, mini buses, taxis or coaches to get to school there is some new guidance.

To help prepare your child return to school watch our video and read our guidance about how to travel to school safely.

Buses to hospitals

To help key workers get to and from Kent hospitals, we have arranged for some of our funded bus services to continue on Sundays.

The following services will all operate over the long weekend to maintain links for the areas concerned:

  • 36 (Herne Bay to QEQM Hospital)
  • 58 (West Malling to Maidstone Hospital)
  • 297 (Tenterden to Tunbridge Wells)
  • 666 (Faversham to Ashford)

Passengers are encouraged to check with their operator for particular timetable details.

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