Changes to bus services

Some bus journeys and services will change to become school-only services. These changes, which bus companies have made following a request from government, have been made to make sure that there is enough space for all children needing to travel. This means that these journeys are unavailable for other adult passengers. Details of the re-designated journeys are available on our return to school page and passengers are advised to check with their operator before travelling.

Bus passes for older or disabled people

Medium impact

From Monday 18 January, holders of an older or disabled person’s bus pass will be able to use it for free travel before 9:30am. This is to help passholders access vaccination slots and any dedicated shopping times.

KCC Travel Saver and 16+ Travel Saver

Low impact

Applications are now open for the KCC Travel Saver and 16+ Travel Saver. Please read the information on the page about COVID-19 to help you decide if getting a Travel Saver will save you money this year.

Requests for replacement passes can still be made over the phone and online and we are trying to arrange for these to be sent to your home address directly.

Gravesend to Tilbury Ferry

Medium impact

Due to social distancing a maximum capacity of 20 persons have been enforced for passenger safety.

Passengers wishing to avoid crowded spaces are requested to use alternative sailings.

There will be two exceptions (in the interest of children travelling to and from school), the 7:25am and 4pm sailings will operate at the normal capacity of 50.School children wishing to travel outside these times will still be permitted however will be subject to the restricted capacity/social distancing measures.

Government advice is changing daily, please check one of the following for more updated information:

Kent Karrier

Medium impact

The Kent Karrier continues to be available to members who need it most. The service should only be used as a means to access essential services and shopping and if members are able to get their shopping and access essential services in any other way, they should do so.

We will allow each Kent Karrier member who needs to, to nominate a friend, neighbour or relative to use the Kent Karrier to collect members’ shopping.

The member or their nominee will need to pay for the journey as usual, and the nominee will need to be picked up from and dropped back at the member’s address with their shopping and/ or medicines.

The booking will still need to be made by the Kent Karrier member and when the booking is made, the operator should be told that the member is making use of the nomination system and who the nominee is. The nominee will need to quote the Kent Karrier membership number, so members need to make their nominees aware of their Kent Karrier membership number.

Kent Karrier membership is being extended for a whole calendar year. All members whose membership ran out from January 2020 onwards, will continue to be a member of the Kent Karrier and have the right to use the service until further notice. Members do not need to contact us or do anything else even if their membership is expiring, they can carry on using the service as usual if they are unable to nominate someone to do so on their behalf. We will write to members when we re-introduce their membership charge.

Community transport

Low impact

Due to COVID-19 some community transport services may be affected. Contact the transport provider directly for the most up to date information.

Find out more about community transport schemes in Kent.

Buses to hospitals

Low impact

To help key workers get to and from Kent hospitals, we have arranged for some of our funded bus services to continue on Sundays.

The following services will all operate over the long weekend to maintain links for the areas concerned:

  • 36 (Herne Bay to QEQM Hospital)
  • 58 (West Malling to Maidstone Hospital)
  • 297 (Tenterden to Tunbridge Wells)
  • 666 (Faversham to Ashford)

Passengers are encouraged to check with their operator for particular timetable details.

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