Bus passes for older or disabled people

To support earlier shopping trips, as an emergency and temporary measure, the majority of bus services across Kent are accepting older or disabled person’s bus passes before 9:30am at no charge.

Kent Karrier

The Kent Karrier continues to be available at the current time, to members who need it most. The service should only be used as a means to access essential services and shopping and if members are able to get their shopping and access essential services in any other way, they should do so.

To help members follow government advice not to go out unless absolutely essential, we will allow each Kent Karrier member who needs to, to nominate a friend, neighbour or relative to use the Kent Karrier to collect their shopping for them.

The member or their nominee will need to pay for the journey as usual, and the nominee will need to be picked up from and dropped back at the member’s address with their shopping and/ or medicines.

The booking will still need to be made by the Kent Karrier member and when the booking is made, the operator should be told that the member is making use of the nomination system and who the nominee is. The nominee will need to quote the Kent Karrier membership number, so members need to make their nominees aware of their Kent Karrier membership number.

No Kent Karrier renewals will be issued at present but any members whose membership ran out from January 2020 onwards, will continue to be a member of the Kent Karrier and have the right to use the service until further notice. Members do not need to contact us or do anything else even if their membership is expiring. Until further notice, they can carry on using the service as usual if they are unable to nominate someone to do so on their behalf.

KCC Travel Saver and 16+ Travel Saver

KCC Travel Saver and 16+ Travel Saver bus passes will continue to be valid on all bus services during usual valid periods despite the closure of schools.

To support parents and reflect the fact that passes will not be in use for part of the valid period, we will make some refunds available to parents against the Travel Saver fee.

At the moment the details of this and how payments will be made need to be determined, but all parents will be contacted once this is established.

For parents paying by instalments, the final payment due on 28 March will not be taken.

From 31 March, our office will not be manned, we are available to deal with urgent enquiries, but will not have any access to post.

Requests for replacement passes can still be made over the phone and online and we are trying to arrange for these to be sent to your home address directly.

With lots of schools closed, many children not travelling and bus services being suspended, we have decided to temporarily suspend applications for passes.

Free home to school transport (including SEN transport)

Schools transport service continue to be provided while we understand the ongoing needs for any children still attending school.

Demand for these services is very limited, so if no use is being made of the service or where schools are closed, services are being withdrawn.

Arrangements for any new services needed to support children still attending school or for some attending different sites will be supported as these become known to us.

Public bus services

The majority of services continue to operate but many are now providing reduced timetables reflecting significantly reduced demand for services.

Arriva and Stagecoach both have emergency timetables in place across their networks.

Operators have been asked to prioritise services to ensure that all areas continue to get some level of service with reductions focussed on evening journeys and frequency reductions.

Journeys providing for key workers, often those services running to hospitals have been prioritised.

Some public buses operating on school days only are being retained despite the closure of schools where they may provide for some access to shops for the elderly who can now travel before 9:30am using their ENCTS Pass.

Please check with your local operator for particular details.

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