Waste and Recycling

Waste and Recycling

To visit one of our household waste recycling centres you must book a slot in advance.

We are still limiting slots to observe the government’s rules on social distancing. Following their guidelines announced on 4 July, we are changing our booking process.

From 13 July our new booking process will allow:

all centres to be open 7 days a week

an increase in opening hours

an increase of slots from 22,000 per week to 32,000 per week

you to view the slots available for a month in advance (rather than the current 9 days)

up to 2 booking slots per household per calendar month (rather than the current limitation of 1 booking per household per 4 weeks)

you to cancel a booking or amend the date/time of a booking

you to choose a booking slot before entering your contact and vehicle details.

Anyone who visits must adhere to the coronavirus safety rules at the centre.

For more information about the restrictions in place read our frequently asked questions (PDF, 204.1 KB).

Book your slot

Centres will be open from 8:30am to 3:45pm, 7 days a week. Our new booking slots are:

8:30am to 9:45am

10am to 11:15pm

11:30am to 12:45pm

1pm to 2:15pm

2:30pm to 3:45pm

To visit you must book a slot using our online booking form.

You can only book up to 1 month in advance and new slots are added each day, so if you’re unable to book a slot then keep checking back until there’s one available.

Book your slot

Once booked, we will send you a reference number via email which you must use when visiting the centre.

To find out how we’ll use the information you provide, please read our privacy notice.

To book a slot at a Medway recycling centre (Capstone or Hoath Way) please visit the Medway Council website.

Visiting the centre

When visiting, you:

must have your booking reference number. You can display this via your phone or printed/ written down on a piece of paper

are advised to wear a pair of gloves (garden, latex, rubber etc). If you wish to wear a mask to limit the risk of infection you can. These must be disposed of at home

must only attend the site once within your booking slot and cannot revisit. If you miss your slot, you may not be permitted to use the site on this occasion.

All materials usually accepted at your local centre will be accepted.

Who can visit

You can bring one other person from your own household with you to assist with unloading items, but this is at staff discretion.

If you have a disability, or have difficulty removing waste from your vehicle yourself, we can help. Please speak to a member of site staff on arrival.

If you have no option but to bring children with you, they must always stay in the vehicle.

For more information about the restrictions in place read our frequently asked questions (PDF, 204.1 KB).

COVID-19 affected waste

If you are disposing of waste contaminated or potentially contaminated with COVID-19, please:

  • double bag the material
  • store the bag securely for 72 hours.

You must follow the above before bringing this waste to the centre or putting it out for kerbside collection.

Terms and conditions

When visiting, residents must note that:

abusive behaviour towards staff or other customers will not be tolerated and you could be banned

centre rules must be adhered to

those who do not comply may be asked to leave and may be banned

the centre may have to close temporarily or for longer periods with no warning if required

security measures will be in place at the sites and body worn cameras will be used as required to ensure customers and site staff ands safety.

Social distancing rules

The following social distancing rules will be applied across all sites:

Assistance will only be provided if you have a disability or have difficulty in removing waste from your vehicle.

Traffic management will be in place, with reduced parking bays to make sure that we can observe the government’s rules on social distancing.

One customer at a time on the access platform/gantry, only when a member of staff is not operating the machines.

Any flytipped items left outside centre entrances or access roads is a crime. If you wish to report any flytipping, please report this online.

Find out how you can recycle some of your household waste recycling products.

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