Waste and Recycling

Waste and Recycling

Household waste recycling centres (HWRC)

Household Waste Recycling Centres (HWRCs) will open from Friday 15 May for essential use.

It’s important for you to limit use of these restricted slots, as they should be used for emergency waste disposal.

Journeys to HWRCs must only be undertaken if your waste or recycling cannot be stored at home safely or disposed of safely by other means. This means waste that cannot be stored without causing risk of injury, health or harm. No other reason for the journey would be considered a legitimate purpose.

To be able to visit a HWRC you must book a slot in advance. Please note that booking slots are very limited to maintain social distancing for staff and visitors.

Book your slot

From Friday 15 May all HWRCs will be open from 9am to 3pm (days may vary per centre), and you will be able to book the following time slots:

  • 9am to 10:30am
  • 10:45am to 12pm
  • 12:15pm to 1pm
  • 1:45pm to 3pm.

Click here to book. Please note that the booking form has been developed in partnership with Medway Council, you will be directed to their site for your booking. There is a high level of demand for the booking slots you may be placed in a queue when you reach the form.

Once booked, your reference number will be sent to you via email which must be kept and used when visiting the HWRC.

Visiting the HWRC

Before visiting you must have:

your booking reference number – this needs to be printed, available on a phone display or written down

a pair of gloves (garden, latex, rubber etc) and a mask (if you wish) to limit the risk of infection, these must be taken home with you and disposed of.

Customers must only attend the site within their booking slot, if you miss your slot, you may not be permitted to use the site on this occasion.

All materials usually accepted at your local HWRC will be accepted.

If you are disposing of waste contaminated or potentially contaminated with COVID-19 we ask that you double bag the material and store this securely for 72 hours before bringing to the site or putting out for your regular waste collection at kerbside.

For more information about the restrictions in place read our frequently asked questions (PDF, 224.3 KB).

Terms and conditions on site

When visiting, residents must note that:

  • abusive behaviour towards staff or other customers will not be tolerated and you could be banned from site
  • site rules must be adhered to at all times
  • customers who do not comply may be asked to leave the HWRC and may be banned
  • the HWRC may have to close temporarily or for longer periods with no warning if required
  • security measures will be in place at the sites and body worn cameras will be used as required to ensure customers and site staff ands safety

Social distancing rules

The following social distancing rules will be applied across all sites:

  • staff are not permitted to assist you with unloading any household item
  • traffic management will be in place, with reduced parking bays to ensure sufficient space
  • one customer at a time on the access platform/gantry, only when a member of staff is not operating the machines.

Any flytipped items left outside the HWRCs entrance or access road is a crime. If you wish to report any flytipping, please report this online.

For more information about what to do with your waste during this time, please check our service updates page. Alternatively, find out how you can recycle some of your household waste recycling products.

Who can visit

You will only be able to book one visit in any 4 week period per household to ensure everyone can use the site safely.

Anyone who visits must adhere to the coronavirus safety rules on site.

For more information about the restrictions in place read our frequently asked questions (PDF, 224.3 KB).

Household waste rubbish collection

Contact your district council to find out when they will collect your rubbish and recycling.

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