About the Community Outreach Worker Role
Fusion is employing a Community Outreach Worker who has a great sense of community and customer service, enjoys working in an outreach environment and who is looking to make a positive difference to the local community.
Working closely with a second Community Outreach Worker and the Community Project Coordinator you will be performing tasks associated with community outreach including identifying and directly engaging with hard-to-reach individuals and families, providing responsive and effective support, deliver drop-in information sessions, recruit, induct and train volunteers to support the project, organise and host community engagement events throughout the year.

Who You Are

• You are an active listener and an empathetic communicator who is able to deliver confidently to a wide variety of audiences.
• You have excellent administrative, organisational and time management skills.
• You have the ability to deal with beneficiaries, colleagues and partners tactfully in difficult situations and be assertive as appropriate.
• You are able to be flexible in response to the organisation’s needs and requirements.

What You Will Offer Us

• You will contribute to the design and development of activities and partner services in response to identified need.
• You will contribute to and attend steering group meetings to represent the voice of the community and aid in the development of the project.
• You will be responsible for your own administration with accurate data entry and working with our customer relationship management (CRM) system.
• You will be a positive addition to the team and happy to represent Fusion Maidstone.

Key Responsibilities

• To identify and directly engage with hard-to-reach individuals and families in Park Wood to raise awareness of Fusion.
• To provide responsive and effective support.
• To ensure immediate needs are assessed and met, respecting the wishes of individuals and families.
• Act as a ‘keyworker’ for the co-ordination and delivery of individuals and families support with the assistance of the wider Fusion team.
• Build a relationship with the KCC Community Wardens with a view to developing partnership working.
• Recruit and induct a total of 15 volunteers from the local community to assist with the project 5 in year 1, 5 in year 2, and 5 in year 3.
• Organise and deliver 4 community engagement events each year of the project.
• Organise and deliver a minimum of 12 drop-in surgeries each year of the project in various locations.
• Assisted by the Community Project Coordinator attend regular stakeholder steering group meetings.

Benefits Package

• Mileage will be paid outside of commute journey at the rate of £0.45 per mile provided the successful applicant has business insurance
• DBS paid for by Fusion
• Full induction
• Ongoing training and development
• Support with career progression and personal development
• Paid 25 days annual leave plus bank holidays (pro-rata for part-time)
• Pension scheme with NEST