Health visiting service

Medium impact

The health visiting service is operating on a reduced basis.

If you are pregnant, we will be in contact with you.

If you have a new baby (between 10 and 14 days old) we will offer you a face to face appointment at home.

We’ll also arrange virtual sessions (by Skype or WhatsApp) when your baby is:

  • 6 to 8 weeks old
  • 9 to 12 months old
  • and 2 to 2 and a half years old.

We may be able to offer face to face sessions in some circumstances.

Two to three healthy child clinics are run in each district every week. Appointments are available, following triage, on a bookable basis through your local duty line.

We have also launched Solihull online parenting courses. These free online courses are for anyone pregnant or caring for a child in Kent up to the age of 19

Visit our health visiting service page for contact details of our local teams and duty line numbers.


Medium impact

The Kent and Medway Immunisation Service has restarted the 0 to 19 vaccination programme. Any child or young person that missed a vaccination this year during the school closures, will either be offered an appointment at a catch up clinic or be seen in the new academic year at their school.

HPV 1 and 2: summer catch up clinics are being held for anyone that missed their HPV vaccinations due to school closures and lockdown. All other missed HPV vaccinations will be given in the new academic year when the team visits schools.

Td/IPV MenACWY: children who missed their vaccination in 2020 (year 9) will be offered this during school year 10 in Spring 2021. Next year’s school year 9 will be invited as usual.

Flu: the nasal flu vaccination programme will be offered to all children at primary school between October and December 2020. This vaccination will also be offered to children in year 7 this year. Parents will receive details of how to consent via an online portal nearer the time.

Other vaccinations: if you believe that your child has missed any other vaccination please contact our team and we will be able to advise you.

The immunisation team has put together some frequently asked questions here for anyone concerned at the current time. For more information please visit the Kent Community Health NHS website.

To contact the team email or call 0300 123 5205.

Infant feeding services

High impact

Breastfeeding drop in groups have been stopped.

Those requiring breastfeeding support are encouraged to:

For those mothers or babies with complex feeding needs, the specialist service will continue to operate and referrals should be made via the Kent Community Health NHS website.

Live Well Kent

Low impact

Live Well Kent services in all areas are continuing to provide support while adapting the way they work to follow the latest official advice and guidance across Kent.

If you are currently being supported by a Live Well Kent service, they will be in touch with more information about how they can continue to support you. If you have any questions or need to speak to someone, please contact the particular service that is supporting you.

The service are still accepting referrals, so if you need support or need to refer someone you can call their referral line 0800 567 7699, email or contact services directly.

For up to date information and advice about the coronavirus, please visit our Live Well Kent coronavirus webpage.

For support about managing your mental health during this difficult time please visit one of the following websites:

If you require further support please call 0800 567 7699.

NHS Health Checks

High impact

The NHS Health Checks service has been suspended until further notice.

No new appointments will be made and all patients with existing appointments will have received a notification of appointment cancellation.

One You Kent Ashford shop

High impact

Unfortunately the One You Kent shop in Ashford is now closed to the public and all groups and events have been postponed.

One You Kent healthy lifestyle service

Medium impact

We are offering advice by telephone and video calls as well as virtual groups (this service may vary depending on where you live).

Due to an increase in demand you may have to wait a while before getting an appointment with a smokefree adviser.

You may be directed to other types of support while you are waiting including mobile apps and websites.

Complete our referral form and a friendly advisor will call you to talk through the options in your area.

For more information about how we can help you please visit our One You Kent website.

One You Kent health walks

High impact

All health walks have been suspended until further notice.

This includes group walks, social activities and other meetings. Please visit the Walking for Health website or the One You Kent website for more information.

One You Kent smokefree

Medium impact

For new referrals please call our support line on 0300 123 1220.

We still welcome new referrals, however due to increasing demand you may be added to our waiting list.

One You Kent weight loss

High impact

All weight loss groups have been stopped temporarily. Support will be offered by telephone for those on existing groups.

Postural stability

High impact

Classes have temporarily stopped and no referrals are being taken for the time being.

If you’re using the service, your provider will be in touch to check on you.

Residential recovery housing

Medium impact

The service is now taking new referrals. They are assessing people on the waiting list and are able to move people into the properties when vacancies are available and assessments have been completed.

School Public Health Service

Medium impact

The School Public Health Service is operating on a reduced basis.

All referrals to services including the Emotional Health Service should be made through the Single Point of Access (SPA). Referrals will be triaged daily and referred to an appropriate service. The service will deliver sessions through digital platforms such as; phone, WhatsApp or Facetime.

Please contact the service via the Single Point of Access by:

Other School Public Health Services:

  • Bereavement support is available for children and young people aged 4 to 19 who have been bereaved as a result of COVID-19. Referrals should also be made through the Single Point of Access (SPA).
  • Vision and hearing assessments for reception year pupils are not being carried out.
  • Chathealth confidential texting service for young people aged 11 to 19 is running as normal.
  • Young people can text the School Health Team about any concerns or health issues on 07520 618850. The number is monitored Monday to Friday, 9am to 5pm.

Parents, young people and schools can also access a range of helpful information and resources via the Kent Youth website, or for more information visit Kent Community Health NHS website.

Sexual health clinics

Medium impact

Sexual health clinics will operate on an appointment only basis and will no longer offer walk in clinics. Patients will be triaged by phone and appointments organised based on those presenting the highest risk. Sexual health clinics in West Kent are currently only able to deal with urgent appointments and patients are asked to phone the West Kent numbers below for clinical triage. Those that are invited to a face to face appointment will be required to wear a mask or face covering for the duration of their visit to the sexual health clinic.

You can access home testing for sexually transmitted infections to avoid attending a clinic. HPV, hepatitis A and hepatitis B vaccinations are not urgent and can be postponed.

If you are HIV positive and worried about your risk of coronavirus, there is currently no evidence that people living with HIV are at any greater risk of either getting coronavirus, or becoming unwell due to coronavirus, than the general public. We do not recommend that you should attend for additional blood tests to check your CD4 count.

For more updates visit the British HIV association, however, we do recommend that you follow current NHS guidance about how best to protect yourselves and others from coronavirus. If your appointment is coming up soon then we may contact you beforehand to offer you a telephone or Skype consultation instead of coming into a clinic.

If you would like to discuss your attendance with a member of the team, please call:

Emergency oral contraception

Low impact

Emergency oral contraception is still widely available via pharmacies in Kent.

If you require this service, you will need to call your pharmacy for a virtual consultation first which, after completing, will enable you to collect your treatment

Substance misuse service

Medium impact

CGL and Forward Trust will continue to take referrals but will screen the most urgent cases. Due to this response times and waiting list times will be longer than usual.

Advice and support to patients will be provided but capacity will be limited due to staff having to self-isolate. Please refer only the most urgent cases. Contingency is being sought for opioid substitution therapy for prescriptions .

Group sessions for psychosocial support will be suspended.

The needle exchange programme will continue to operate.

For more information, visit your provider’s website or call them directly.

Targeted relationships

Medium impact

The service is currently continuing to accept online referrals via the Barnados website, however we will no longer be offering face-to-face sessions. Project workers will aim to deliver sessions through digital means, for example by phone, Skype or Facetime.

For those vulnerable young people still attending school, schools will be asked to provide a quiet environment in order for the session to take place by phone. Project workers will also offer all young people a wellbeing check via phone call between sessions.

The service will continue to accept referrals for the foreseeable future via the usual routes.

Young person substance misuse service

Medium impact

We Are With You will continue to take referrals but will screen for the most urgent cases.

They will offer phone, skype or other digital communication during this time.

As education and community settings start to re-open due to the lift of coronavirus restrictions, we will begin to transition back to face to face delivery.

Please do not make postal new referrals, please alternatively either:

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