Expert Patients Programme

Medium impact

The Expert Patients Programme is offering a toolkit for clients to use at home with a weekly conference call to support clients with the course.

Please visit the Expert Patients Programme page for more information.

Health visiting service

Medium impact

The health visiting service is operating on a reduced basis.

If you are pregnant, we will be in contact with you.

If you have a new baby (between 10 and 14 days old) we will offer you a face to face appointment at home.

We’ll also arrange virtual sessions (by Skype or WhatsApp) when your baby is:

  • 6 to 8 weeks old
  • 9 to 12 months old
  • and 2 to 2 and a half years old.

We may be able to offer face to face sessions in some circumstances.

Two to three healthy child clinics are run in each district every week. Appointments are available, following triage, on a bookable basis through your local duty line.

We have also launched Solihull online parenting courses. These free online courses are for anyone pregnant or caring for a child in Kent up to the age of 19

Visit our health visiting service page for contact details of our local teams and duty line numbers.


Medium impact

The Kent and Medway Immunisation Service has restarted the 0 to 19 vaccination programme. Any child or young person that missed a vaccination this year during the school closures, will either be offered an appointment at a catch up clinic or be seen in the new academic year at their school.

HPV 1 and 2: summer catch up clinics are being held for anyone that missed their HPV vaccinations due to school closures and lockdown. All other missed HPV vaccinations will be given in the new academic year when the team visits schools.

Td/IPV MenACWY: children who missed their vaccination in 2020 (year 9) will be offered this during school year 10 in Spring 2021. Next year’s school year 9 will be invited as usual.

Flu: the nasal flu vaccination programme will be offered to all children at primary school between October and December 2020. This vaccination will also be offered to children in year 7 this year. Parents will receive details of how to consent via an online portal nearer the time.

Other vaccinations: if you believe that your child has missed any other vaccination please contact our team and we will be able to advise you.

The immunisation team has put together some frequently asked questions here for anyone concerned at the current time. For more information please visit the Kent Community Health NHS website.

To contact the team email or call 0300 123 5205.

Infant feeding services

High impact

Breastfeeding drop in groups have been stopped.

Those requiring breastfeeding support are encouraged to:

For those mothers or babies with complex feeding needs, the specialist service will continue to operate and referrals should be made via the Kent Community Health NHS website.

Live Well Kent

Low impact

Live Well Kent services in all areas are continuing to provide support while adapting the way they work to follow the latest official advice and guidance across Kent.

If you are currently being supported by a Live Well Kent service, they will be in touch with more information about how they can continue to support you. If you have any questions or need to speak to someone, please contact the particular service that is supporting you.

The service are still accepting referrals, so if you need support or need to refer someone you can call their referral line 0800 567 7699, email or contact services directly.

For up to date information and advice about the coronavirus, please visit our Live Well Kent coronavirus webpage.

For support about managing your mental health during this difficult time please visit one of the following websites:

If you require further support please call 0800 567 7699.

NHS Health Checks

Medium impact

The NHS Health Check service is operating with face-to-face appointments available.

If you are aged between 40 and 74, you will receive an invitation to have an NHS Health Check or you can call 0300 123 1220 to check your eligibility and for more information.

One You Kent Ashford shop

Medium impact

The One You Kent shop in Ashford is reopening on the 20 April 2021. Initially opening hours will be Tuesday, Wednesday and Thursdays from 10am to 2pm.

All groups and events at the shop are still postponed but clients can come in to discuss their health needs and be referred to other One You services.

One You Kent healthy lifestyle service

Medium impact

Advisers are offering one-to-one support by telephone and video calls as well as virtual groups (this service may vary depending on where you live).

Complete our referral form and a friendly advisor will call you to talk through the options in your area.

For more information about how we can help you please visit our One You Kent website.

One You Kent health walks

High impact

Health walks will be gradually restarting from April 2021.

Please visit the Walking for Health website or the One You Kent website for more information.

One You Kent smokefree

Medium impact

Smokefree advisers are offering virtual groups and one-to-one support by telephone and video calls.

At times when we are experiencing increased levels of demand you may be added to a short waiting list, but we still welcome all new referrals into the service.

The Specialist Smokefree Pregnancy service is also available via telephone and video calls as well as a new Baby and Me Smokefree support virtual group.

Please call 0300 123 1220 or visit the One You Kent website for more information.

One You Kent weight loss

Medium impact

Weight loss advisers are offering one-to-one support by telephone and video calls as well as virtual groups.

Please visit the One You Kent website for more information.

Postural stability

Medium impact

Classes are now operating online and through digital technology which means you will need equipment to access the internet with video functions.

You will also need a Zoom account in order participate in the postural stability classes each week. The postural stability team are able to offer support and instructions on how to download Zoom and how to log onto the video classes.

You may be able to loan a devise through this offer but this will be confirmed on an individual basis through the service.

Use our online referral form to apply.

Residential recovery housing

Medium impact

The service is now taking new referrals. They are assessing people on the waiting list and are able to move people into the properties when vacancies are available and assessments have been completed.

School Public Health Service

Medium impact

The School Public Health Service is operating on a reduced basis.

All referrals to services including the Emotional Health Service should be made through the Single Point of Access (SPA). Referrals will be triaged daily and referred to an appropriate service. The service will deliver sessions through digital platforms such as; phone, WhatsApp or Facetime.

Please contact the service via the Single Point of Access by:

Other School Public Health Services:

  • Bereavement support is available for children and young people aged 4 to 19 who have been bereaved as a result of COVID-19. Referrals should also be made through the Single Point of Access (SPA).
  • Chathealth confidential texting service for young people aged 11 to 19 is running as normal.
  • Young people can text the School Health Team about any concerns or health issues on 07520 618850. The number is monitored Monday to Friday, 9am to 5pm.

Parents, young people and schools can also access a range of helpful information and resources via the Kent Youth website, or for more information visit Kent Community Health NHS website.

Screening: National Child Measurement Programme, vision and hearing

Low impact

The National Child Measurement Programme will be delivered in schools to reception year and a number of year 6 schools from mid-April to mid-July.

Vision screening will be delivered in schools to reception year from mid-April to mid-July.

Hearing screening, for those that have opted into the programme (from reception year and year 1), will be delivered as planned in April across community clinics.

Sexual health clinics

Medium impact

Sexual health clinics will operate on an appointment only basis and will no longer offer walk in clinics. Patients will be triaged by phone and appointments organised based on those presenting the highest risk. Sexual health clinics in West Kent are currently only able to deal with urgent appointments and patients are asked to phone the West Kent numbers below for clinical triage. Those that are invited to a face to face appointment will be required to wear a mask or face covering for the duration of their visit to the sexual health clinic.

You can access home testing for sexually transmitted infections to avoid attending a clinic. HPV, hepatitis A and hepatitis B vaccinations are not urgent and can be postponed.

If you are HIV positive and worried about your risk of coronavirus, there is currently no evidence that people living with HIV are at any greater risk of either getting coronavirus, or becoming unwell due to coronavirus, than the general public. We do not recommend that you should attend for additional blood tests to check your CD4 count.

For more updates visit the British HIV association, however, we do recommend that you follow current NHS guidance about how best to protect yourselves and others from coronavirus. If your appointment is coming up soon then we may contact you beforehand to offer you a telephone or Skype consultation instead of coming into a clinic.

If you would like to discuss your attendance with a member of the team, please call:

Emergency oral contraception

Low impact

Emergency oral contraception is still widely available via pharmacies in Kent.

If you require this service, you will need to call your pharmacy for a virtual consultation first which, after completing, will enable you to collect your treatment

Substance misuse service

Medium impact

CGL and Forward Trust will continue to take referrals but will screen the most urgent cases. Due to this response times and waiting list times will be longer than usual.

Advice and support to patients will be provided but capacity will be limited due to staff having to self-isolate. Please refer only the most urgent cases. Contingency is being sought for opioid substitution therapy for prescriptions .

Group sessions for psychosocial support will be suspended.

The needle exchange programme will continue to operate.

For more information, visit your provider’s website or call them directly.

Targeted relationships

Medium impact

The service is continuing to accept online referrals via the Barnados website. Sessions are currently only being offered via digital means, for example online or by phone, however the service hopes to resume face-to-face sessions for those most vulnerable and at risk from 21 June (COVID restrictions permitting).

If a young person currently wishes to have sessions whilst they are in school, schools will be asked to provide a quiet environment in order for the session to take place online or by phone.

Young person substance misuse service

Medium impact

We Are With You are still supporting young people and some young adults (18 to 24) in Kent who are struggling with issues around their drug or alcohol use.

The service has now resumed face-to-face delivery and are offering face-to-face sessions to all new referrals into service. They can also facilitate remote sessions if the young person prefers via video call.

The service is ready to go back into schools and educational provisions to deliver group work with young people.

Please do not make postal new referrals, please alternatively either:

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